Does AckNexa require a public cloud?#
No production-critical core workflow requires a vendor-hosted AckNexa control plane or public cloud API. Customer PostgreSQL, NATS, Web/API/workers, ingress, secrets, monitoring and backups can run on premises.
Can it run without internet access?#
The core can operate in an isolated private network once images, configuration and dependencies are provisioned. Use internal notification channels and private identity/DNS/PKI. APNs, FCM, the push relay and SaaS providers still require their own external connectivity.
Is this website a hosted application?#
No. It is a separately deployable public product site and guide. Your administrator provides the URL and credentials for your own AckNexa installation.
Is Redis mandatory?#
Redis is supplied in the on-prem profile for customer-controlled use, but the current core does not depend on a cache for incident correctness. PostgreSQL remains authoritative.
Does provider accepted mean the responder was notified?#
It proves only the provider accepted the request. Delivery to a device or inbox and an explicit human acknowledgement are separate outcomes. Inspect attempts and verify with real recipients.
Can I connect Cisco CUCM directly?#
For hotline calls, yes: live call routing includes a gateway (an Asterisk image plus the voicegateway service) that takes calls over a SIP trunk from CUCM, with no UCCX, CUBE scripting or IVR licence. It has been tested against a CUCM stand-in, not a real CUCM cluster, so validate it on yours. Paging calls from escalation policies still go through Twilio or a customer-operated HTTPS voice bridge; see Internal voice gateway.
Is there an Android app?#
Yes. A native Android app (Kotlin, Jetpack Compose, push through Firebase Cloud Messaging) is available alongside the iOS app. For this release the operator builds both from source; neither is in an app store. See Web and mobile access.
Can one deployment serve several organizations?#
Yes. Data and access are scoped per organization. The operator creates each organization after the first with the bootstrap command. Incident numbers are shared across the organizations of one deployment, and a phone can be signed in to only one organization per server address. See Users and access.
Is the platform production-certified?#
No. Release 1.0.0-rc.1 is a release candidate for pilot deployments, and the existence of these pages or manifests is not certification. Production HA/DR, scale and real-provider gates require measured acceptance on the intended infrastructure. Read Capabilities & limitations.
Does documentation search send my query elsewhere?#
No. This website searches a local static index in your browser. No analytics or external search service is included. Your hosting operator may independently retain normal HTTP access logs.
How do I contact the AckNexa team?#
Write to hello@acknexa.com. Report a suspected vulnerability to security@acknexa.com instead, never in a public issue. For access, accounts and incidents in your own installation, your deployment administrator remains the first contact.