SELF-HOSTED INCIDENT RESPONSE
Own the alert.
Own the response.
Connect your monitoring. Reach the right responder. Keep the whole story on infrastructure you control.
Primary database
unreachable
Monitoring found the issue.
Your response has a clear next step.
- Signal receivedAuthenticated integration
- Routed with contextService · policy · on-call
- Response recordedAcknowledge · resolve · audit
FROM SIGNAL TO OWNERSHIP
Less ambiguity.
A clearer response.
Monitoring tells you something is wrong. AckNexa connects that signal to the people, policies, and context needed to act.
Give every alert
a destination.
Normalize incoming events, identify repeats, and route conditions to an owned service.
Routing & deduplication 02 / REACHKnow who
is on call.
Connect schedule layers, temporary overrides, and escalation policies to your response.
Schedules & escalation 03 / RESPONDKeep the story
with the incident.
Review context, acknowledge ownership, resolve the incident, and inspect the history.
Incident responseCUSTOMER-CONTROLLED BY DESIGN
On premises.
Not on someone
else’s control plane.
Run the core on your PostgreSQL, NATS, compute, and network. Use private DNS, your CA, internal identity, and the notification channels that fit your environment.
Explore self-hostingInternal SMTP and customer voice gateways can stay private. APNs, FCM and SaaS providers are optional adapters with their own connectivity requirements.
See the channel connectivity matrix →A GUIDE FOR THE WHOLE TEAM
Your next step,
without the guesswork.
Take the next right action.
Triage, acknowledge, escalate, and resolve.
Build the response chain.
People, services, integrations, and policies.
Operate it on your terms.
Deploy, secure, observe, back up, and recover.
Connect your systems.
Webhook contracts, API actions, and gateways.
Documented capabilities. Honest boundaries.
Release 1.0.0-rc.1 is a release candidate for pilot deployments, not yet generally available. Its CI suite passes. A real-world pilot, an external penetration test, SCIM against a live identity-provider tenant, app-store distribution of the mobile apps and a real CUCM cluster test remain before general availability.
START WITH A WORKING RESPONSE